FAQs
Get Answers to Your Employee Benefits Questions | BeneEase
What exactly does BeneEase do?
BeneEase is a white-glove benefits navigation and education service. We help individuals, employers, and brokers simplify health insurance from open enrollment coaching to year-round claims support and plan optimization.
Who typically hires BeneEase?
We work with:​
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Individuals looking for help understanding their benefits or choosing the right plan
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Employers (typically 50–500+ employees) seeking support with open enrollment, employee education, and ongoing claims assistance
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Brokers and TPAs who want to offer concierge-level service to their clients without hiring full-time staff
Do you sell insurance or work as a broker?
No, we are not licensed brokers. We don’t sell or receive commissions on insurance plans. Our job is to remain neutral and act purely in your best interest, offering transparent, unbiased guidance.
How do you price your services?
We offer flexible options:
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Flat-fee pricing for one-time services (like open enrollment presentation and planning)
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PEPM (Per Employee Per Month) support models for ongoing services
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Monthly or annual subscriptions for individuals who want year-round access​
All pricing is customized based on group size and services selected. Book a call to get a tailored quote.
How is this different from what my HR or broker already offers?
Most HR teams and brokers are stretched thin. We act as a dedicated extension of your team, offering high-touch, 1:1 guidance, claims help, wellness engagement, and real-time support that your existing resources may not have the capacity to provide.
Can you help me understand and resolve a denied claim?
Yes! We offer in-depth claims navigation — helping you understand the denial, verify coverage, contact the carrier or TPA, and take next steps. We’ve resolved hundreds of confusing issues for both individuals and employer group employees.
Do you only help during Open Enrollment?
No. While OE is a peak season, many clients choose to keep us on year-round. We offer monthly education webinars, employee coaching, claims support, and benefits engagement to drive continued value.
Can you present during our Open Enrollment meetings?
Yes. We can design and deliver your OE presentations, in person or virtually. We also offer employee 1:1 coaching sessions afterward to ensure everyone walks away confident in their choices.
What kind of clients do you work best with?
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Busy HR teams that want more hands-on benefits support
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Brokers looking to expand service offerings
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Individuals overwhelmed by insurance decisions
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Groups that value employee education and experience